Shipping Policy

Effective Date: 5 September 2025

 

Thank you for shopping with My Ballet Buddy Books. This Shipping Policy explains how we process and deliver your orders.

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Order Processing

• All orders are processed within [2–4 business days] after payment is received.

• Orders placed on weekends or public holidays will be processed on the next business day.

• You will receive an email confirmation with tracking details once your order has shipped.

Domestic Shipping (Australia)

• We ship nationwide across Australia using Australia Post and other carriers.

• Standard delivery typically takes 3–7 business days, depending on your location.

• Express delivery is available at checkout for faster service (1–3 business days).

• Shipping rates are calculated at checkout based on weight, size, and destination.

International Shipping

• We currently ship to anywhere in the world, but delivery rates vary depending on the destination.

• Delivery times vary by destination but usually range from 7–21 business days.

• International shipping rates are calculated at checkout. Customers are responsible for any customs duties, taxes, or import fees that may apply.

Free Shipping & Promotions

• We occasionally offer free or discounted shipping promotions. These will be clearly displayed on our website or social media.

• Free shipping (if applicable) will be automatically applied at checkout once conditions are met (e.g., minimum order value).

Service Interruptions & Delays

• Delivery times are estimates and may be affected by factors beyond our control (such as postal delays, customs processing, or natural events).

• We will do our best to keep you updated about any shipping delays.

Order Issues & Tracking

• If your order does not arrive within the expected timeframe, please contact us at myballetbuddybooks@gmail.com with your order number.

• Lost, damaged, or delayed packages will be investigated with the carrier. Where possible, we will replace or refund affected items.

Contact Us

If you have any questions about shipping, please contact our team at:

Email: myballetbuddy@gmail.com